At a time when travel restrictions are implemented, cities and towns are frantically searching for ways to increase tourism.
The internet is filled with travel guides and firsthand accounts of visitors detailing their experiences. It’s more difficult to come across tips from a local—someone who knows the ins and outs of the area. Unfortunately, we don’t all have the luxury of knowing someone within our destination’s limits. Consider these five tips when communicating your community’s charm to increase tourism:
Highlight the history and culture
Every destination has its own unique story.
Aside from the well-known attractions, consider sharing some of your community’s lesser-known treasures. This may involve obscure facts about your town’s early settlers or the spooky tale about the mansion on Main Street. A picture of these treasures with a description of their significance is an opportunity for you to highlight your community’s unique history to increase tourism.
Share your tasty tips
There’s no feeling better than a full stomach after a day of exploring.
Food largely defines a community’s culture. When promoting your city or town, be sure to discuss local dishes and the best places to try them. Consider explaining the flavor profile of the dish and the best way to eat it. With ketchup? With a root beer? At midnight? Who knows, maybe visitors will find their new favorite food or restaurant and come back for more!
Offer visitors a breath of fresh air
We all crave a breath of fresh air.
Provide visitors with the best spots to catch their breath and revel in the wonder of your community’s natural beauty. Be sure to detail the best seasons and times of day for visitors to capture the full essence of the landscape. Also, include any materials that they should consider bringing or leaving behind for their visit.
Suggest local stores and businesses
The word souvenir is French for “to remember.”
Tokens of remembrance can be as simple as a keychain or as complex as a scarf woven by natives. Present visitors with an opportunity to remember their visit to your community with recommendations for local stores and businesses. This is also an opportunity for you to help local businesses during these difficult times.
Include your personal testimony
They say that home is where the heart is.
Share the little things that you love about your city or town. This may include how you love the transition between one season to another, or your favorite road to drive down in the summer. Personal testimonies appeal to an audience’s emotions. Provide insight into the small and special things that define your love for your community.
Tip: Include hashtags (i.e., #NewOrleans, #ExploringTheCity, #GetInMyBelly) and/or create a page for your city or town. This will help potential visitors easily locate your stories and recommendations.
When implementing the tips listed above, be sure to consider all audiences (independent travelers, couples, families, and seniors). By showcasing your community’s local treasures and adding a personal touch,you can offer visitors valuable information on what to experience when visiting your community.
Enlist PivotPath’s team of innovative creators to help you fulfill these tips and increase your city or town’s tourism. Contact us today for a consultation.
Have you ever been reading an article or shopping online and come across some random advertisement that’s taken you to a different website? If so, you, like every other internet user, have stumbled upon what is known as a pop up ad. These pop up ads, while they reach a wide range of viewers, don’t attract any real business in a meaningful way.
In marketing, there is a concept known as “customer pain points.” These pain points come in many forms. However, they all represent a problem that a potential customer is experiencing while interacting with an ad. Oftentimes, potential customers will have one or more of these pain points when interacting with pop ups. The two main pain points customers might experience with pop ups are: “productivity.” This means that they’re time consuming and “support” pain points, which means the pop up is inconvenient or poorly placed. You might be asking yourself, “If pop up ads are the most viewed form of advertisement, then why are they so ineffective?” I’ll give you three reasons why pop up ads are the least effective form of advertising.
The first reason that pop up ads are so ineffective is because they’re an outdated form of advertising. Pop up ads first came into existence in the late 1990’s when the internet was still a relatively new thing. They really took off in the early 2000’s when you could hardly go on any websites. This is of course without being dragged to a different website in a different window.
In this instance, a customer would experience a productivity pain point because being brought to a different site is time consuming! Now, pop up ads have evolved slightly and are known as “hover ads” where an ad will briefly come across your screen rather than take you to an entirely different site. While this form of advertising was once all the rage, it has slowly become increasingly less effective as the internet and its users have developed.
The Creation of Ad Blocker Software:
The second reason that pop up ads are so ineffective is because of the introduction of ad blocker software. Have you ever been annoyed by pop up ads and wished there was something that would prevent them from sprouting up every time you tried to read an article?
Well, thanks to new ad blocking software that you can download online, there is now a software that will automatically block any pop up ads. It’s difficult for an ad to be even remotely effective at attracting business if the intended target audience has never seen the ad. What makes this reason incredibly important is the fact that most of these softwares are completely free, which makes downloading them a no brainer!
Pop Up Ads Are Annoying!:
The third reason why pop up ads are so ineffective is that they’re incredibly annoying. What’s your typical response when you see a pop up ad come across the screen of your computer, phone, or tablet? Do you analyze the ad with genuine curiosity, or are you like me and click out of the ad as quickly as humanly possible?
Most of you reading this probably click out of the ad as fast as possible.
Customers will experience what is known as the “support pain point” because they’re being inconvenienced with a pop up at a time that isn’t appropriate. Pop up ads are so much of a nuisance that the man that created them, Ethan Zuckerman, has publicly apologized for creating them on numerous occasions! It is hard to effectively market a product or a service when the audience is already turned off to the product because of how it’s marketed.
Are All Pop Ups Bad?
The answer to this question is simply “no.” Pop ups can be a very effective form of marketing at times if they are implemented correctly. Pop ups are featured on nearly every website and reach a very large audience providing the ad and company with lots of exposure. The way pop ups can be implemented correctly depend on three major factors: the positioning, the timing, and the call to action. An example of an effective pop up can be found in articles online.
After you’ve been reading an article and are either half way through or close to the end, a pop up might come up. At this point, the reader has already committed to reading the article and is interested in the content that the site has to offer. So when a pop up suggests subscribing to the site or “clicking here to learn more information,” it’s received much better by the reader than if they were to see it at the very beginning.
When dealing with pop ups like these, customers won’t experience productivity or support pain points because the pop up occurred at an appropriate place and didn’t waste any of their time.
My advice to companies still using pop up ads to market their products is simple: think like a consumer. You wouldn’t buy an unpopular and outdated product, so why would you advertise your own products that way? Think of quality rather than quantity; who cares if you’re able to reach a massive audience of people if the majority of the engagement with the ad is just to “X” it out. There are numerous ways to effectively market your products or services online by utilizing the popularity of social media. However, pop up ads are not one of these ways. To effectively use digital marketing to promote your company or products, contact us here at PivotPath. We specialize in brand strategy development and web design development that focuses on engagement and real results!
John Quinn is a recent graduate from Manhattan College where he majored in English and minored in business. He is an avid storyteller and a passionate writer. When he’s not writing his own story, he’s trying to learn from others. Check out his LinkedIn account here.
In a rapidly changing world of technology, it’s easy for your website to be out of date. We constantly need to look into ways to improve it and stay updated. Of course, it helps when your website is built with a strong foundation at the time of its conception. Even so, websites demand constant care and maintenance to thrive online.
We often talk about online presence and what steps to take to improve and maintain our website. And a big portion of it is taking care of your business’ flagship as it runs 24/7, one of your most powerful assets for lead generation. You may be asking yourself, do I need to redesign or re-build it then? The answer is…Not necessarily. Sometimes, small tweaks here and there can make drastic improvements.
At the core of these enhancements is User Experience and it is different for everyone who visits your website. What makes a great user experience then? By now, you have probably identified your audience or your website visitors, and by knowing who they are, what they need, and how you solve that challenge/”problem”. Your website must reflect that.
How exactly do you do that? Here are 10 ways:
Use more white space.
Don’t be afraid of using white space on your website. Sometimes it may feel like its a bare piece of online space that needs to be filled with images or ads. White space makes your website simple and elegant thus allowing users to better focus on the more important elements such as content and images. Simplicity on your website’s background creates a more open, modern and fresh feel.
Make it easy for your website visitors to go through your website. Ensure your navigation bar functions properly so your visitors stay longer on your site. Remember your navigation bar serves as a compass to your visitors so have it visible at all times. Make sure you label the pages on your menu distinctly and use familiar words so users can guess the content before the click. Remember, a poor navigation design can hurt your website’s bounce rate. The moment users can’t find the way around or have difficulty finding what they are looking for, then they will leave, causing your exit rates to increase.
Optimized images (atl images)
Images bring life to your website whether it be via blogs or homepage. To optimize your images, check your competition if they are using the same stock photos, so ensure that your images are unique to your brand. If you are using stock photography, use images that do not use too many filters and use natural lighting. The more realistic it looks, the better. If you prefer to use illustrations, ensure that they are licensed and should follow a specific theme. Bear in mind, optimized images affect your SEO performance.
Nothing is more frustrating than a slow website so make sure site speed is optimized. When you want to read or watch content, you want it right away. And waiting for a website to load is just a deal-breaker. Users leave- at once. There goes your bounce rate. In this day and age where everyone uses all types of devices, mobile phones, smart TVs, you need to make sure your site is optimized across all mediums.
So how do you go about fixing that page speed? Google is the best alternative as it offers information on your page speed, load time all across devices, and provides you with recommendations on how to improve it.
Also, start by evaluating the images that you use, and see if they are compressed before they are loaded into the website. If not, look for websites like compressor.io to help you improve that page speed drastically. This all sound too draining and cumbersome? We can conduct a website analysis to determine the best ways to optimize your site and get it running!
Calls to Action to Website
This nifty feature is a powerful one when used. A call to action is a button/text that prompts the user to act. Common examples are: Learn More, Sign Up, Subscribe, Download Now, etc. One of the biggest considerations is the use of color. The psychology of color is known to be very effective at how website users respond to the call to action. So choose your colors well, taking into consideration, complementing colors, easy on the eyes, and colors that evoke your target behavior.. Also, ensure your action words catch the user’s attention by using value offerings. This means that the actions will benefit the user and prompt them to move forward with the action.
Social Share Buttons
Since social media platforms have taken the world by storm, you would want your website to have a strong online presence on social media. Adding social share buttons on every page of your website are similar to calls to action- as it prompts the user to share your content to the word. Remember part of a solid SEO campaign would be to ensure you rank in social media traffic – otherwise, it will be a little challenging and costly to rank your website without these buttons. Ensure that your social media links are properly configured on your website and your social media accounts are live and maintained.
Pages like testimonials give your website more credibility and allow you to showcase your top clients. If you have clients who have great things to say about you, go ahead and post their testimonials. Most users won’t go directly to a testimonial page so make sure you strategically place them on your homepage, or throughout the pages on your site. This is an extra selling point for your business so make sure you post a couple of testimonials from your top clients. Including their company name and logo can also bring your website some added benefits.
Why do you need to do this? Having a mission or vision statement, allows your users to know your services and products and why you are in business and how users will benefit if they buy or subscribe to your products and services. A value proposition statement should be found on the Home page section, as much as possible in the headline or near the headline.
You can start your statement with title such as Who We Are, What We Do, or come up with a brief statement such as: “ We are an email marketing company from Nashville, with the goal to bring your business to the next level of digital transformation and capture your target audience with dynamic marketing campaigns custom fit to your business size and budget.”
Sharing your business goals and objectives helps users determine if you are the right company they can bring their business into. Try to make sure that your mission/ vision helps them understand that you are there to help, and how beneficial you are to them.
Optimize responsive and mobile-friendliness
If you haven’t worked on this optimization step, then chances are your site is not user-friendly on all types of devices. Since the core purpose of improving your website is User Experience, this is an essential element.
Google may penalize sites that are not optimized for mobile devices and this is something you want to avoid. There is an emphasis on the importance of your website’s responsiveness as more users use mobile devices more than ever.
Remember, accessibility to all devices can be very assuring to your users, as they know that you can be accessed anytime, at any device with the same great positive user experience. This lowers bounce rates and increases website traffic and returning users.
Be mindful of 404s.
It is imperative that each link that your users’ click will take them to the page they want to go. Again, once users are directed to a blank page or a 404 page, this affects your user experience, affecting your bounce rate and overall website metrics; plus it’s annoying.
How do you determine pages that have potential 404 errors? Simply use this free tool by Google, called the Google Search Console. This is a webmaster tool that will crawl your pages and send you a report on pages with errors, that way you catch them early on and do a fix. If just in case one of your pages need more time to fix, or its been taken down due to some major redesign, ensure that you create page redirects or some creative 404 pages to let your users know you are aware and that page will be back soon. Here are some cool ideas and ways to show your 404 pages just in case.
Your county website should be all about functionality, efficiency and user experience. Anyone who visits a local government site (or any government site for that matter) expects only the best user experience to help them with any query.
Credibility is a big factor when it comes to websites and you would want to avoid a user interface that is slow, inefficient and does not provide the public the results they were expecting.
What makes a government website different from a business website is that it serves the public sector, so the site is assumed to be created to provide the best service and the best state of the art website for your county.
More users are going online to find government sites to provide them with the service and information they need, so you need to have a strongly built website to create a positive user experience. If lately, you have been receiving feedback about having fewer visitors, then your county’s website might be due for a redesign.
Here are some telltale signs that your county needs a new website:
Your county site is not mobile-friendly
Most people visit websites via smartphones, tablets and other mobile devices. So ensure that your website is optimized for mobile users. Many website developers now use a technique referred to as responsive design. Essentially, your website’s design and functionality are automatically reformatted and scaled to fit and function on mobile screen sizes. Aside from functionality, having a mobile-friendly site gives the public the assurance that your website is accessible everywhere, anytime at the tip of their fingers. Positive user experience is of utmost importance.
So what does it mean that your site it not optimized for mobile devices? Try to browse and go your county’s site and see if it comes up as a “mini” version of your site. Does it show you the desktop version with letters are so small you have to pinch and adjust the screen to see? Then that means your website was not developed for a mobile browser-and its time to change that.
No Location data awareness
Aside from being mobile-friendly, you would want to have a site that automatically detects your location. As soon as users log in, they should be asked to choose their location and show them a map of nearby government agencies that they are searching for. Location data from smartphones automatically detects user information based on their locations if users turn on the location function on their smartphones, and most likely most people today do.
The convenience your website detecting location is vital as the user needs to be guided on the right government agency they are looking for. No one wants to get misguided information online, most especially if its about government services.
No county notification services
Offering free service to text subscribers with alerts such as traffic, weather, and emergency events, as well as reminders on important events can take your county’s website to the next level. Public service using notification services are widely used nowadays by top government sites.
Combining features such as mapping and sign up options for newsletters and alerts make your county citizen’s feel that they are taken cared of by their city/county/state and have a sense of community and belonging. Add on social media links to the website and encourage engagement and social sharing, local awareness, and concern.
Your website is slow
A 3-second rule should apply to your website. It should load within that time, otherwise, your site might need troubleshooting, The problem with slow sites is that visitors leave because your site takes too long to load – thus creating a negative user experience. And this is something you want to fix right away.
A good website should load fast on ANY browser, so if it loads faster on Firefox than on Chrome, then you might want to re-think and optimize your site speed optimization settings, especially if most of your users (via Google Analytics) are using Chrome. Whether it is on mobile or desktop, website speed is essential. If troubleshooting your website does not improve anything, then it’s time for a redesign.
To determine this, PivotPath can run a website analysis and test your site speed. If it doesn’t load in three seconds, then reconsider your website’s design and interface as it may also be one of the causes why it is loading slow.
Your site design is out of date
Consumer preferences change over time. Website design is just as important as site functionality. Aesthetics are important because first impressions do last. When your citizens visit your county’s website, you would want them to feel the pride of belonging to the locale. Images and welcoming content should resonate to its citizens- making them browse further and discover.
Having a beautifully designed website, with easy navigation and responsive and fast is essential to especially to a government website. Having a poorly functioning website will make you lose your citizen’s loyalty and gratitude, as well as make a really bad impression and representation of the local government; we are here to ensure that won’t be the case.
If you have these 5 signs or symptoms on your website, then it’s time to take action. Here at PivotPath, we can help you create an extraordinary website for your county that makes a great impression, and give your website visitors the best user experience.
Your brand defines who you are and how you set yourself apart from your competitors. and it’s always good practice to know where you stand among other brand contenders. When it comes to creating a truly authentic brand, maintaining a competitive edge should always be the goal as this is what keeps you maintain your market share and position.
So how do you stay on the cutting edge of things? PivotPath can show you how to monitor the attributes and actions that make up your industry’s competitive landscape so you can identify the opportunities and improve your brand identity and image. If you are looking into doing rebranding or repositioning your brand, this checklist will be a great start.
First things first. You need to build a strategy that will ensure you are effectively tracking your competition on a regular basis. Competitive analysis entails a more structured way of keeping tabs on competitors compared to just monitoring them on social media. Having this process in place helps you stay updated and get a more in-depth understanding of your industry’s key players.
In this post, we will share a checklist of some strategies to further your understanding of brand competitors, and how to maintain your foothold in the market.
Start by compartmentalizing your competitors and similar brands into two types:
Direct competitors – companies offering the same service or products in the same geographical area with the same target audience, fulfilling the same market need.
Indirect competitors – companies offering the same service or products in the same geographical area but with a different target market or fulfilling a different market need.
Categorize and Organize
Make a list of at least 5 -10 direct and indirect competitors and enter them into a spreadsheet.
If you haven’t identified your competitors yet, then you can find them on search engines like Google or use tools such as SEMRush (free) or Ahrefs (paid). These tools provide a lot of insights as you go deep into your competitor research.
Once you have them laid out on the spreadsheet, add the basic detailed company profile information such as:
Products and services offered
Number of offices and locations
Number of employees
Homepage / Website
Social media accounts
Price and product range
Email marketing tactics
Special offers and discounts
Google and Yelp Reviews
Other significant attributes that you think are significant to you.
Going through each of your identified competitors’ profiles allows you to step into your target market shoes and go through a customer journey. Take it further by subscribing to their newsletters and weekly blogs or webinars; be a part of their marketing circle so that you can gauge and compare how you fare versus your competition.
Experiencing the competition by creating a database of their information will give you a lot of insight from a customer and a competitor’s perspective and soon enough you will know each one like the back of your hand.
Check market positioning
The best way to do this is to run website metrics and diagnostics with free tools like Google Analytics, SEMRush or if you have the budget, Ahrefs, Buzzsumo or Moz. These online tools will work their magic, providing a drill-down of where your brand is in terms of online presence, social media engagement, active users, sales, the locations of users/clients and the like.
You can run weekly metrics and track your progress; at the same time, make the necessary adjustments you need to keep up (Paid Ad campaigns, social media engagement, SEO optimization, etc.).
Doing keyword research is also one of the best ways on how to determine where you stand among the competition. You can keyword research using Google Search Console, Ubersuggest, MOZ keyword explorer, Ahrefs, SEMRush, and more tools here.
On a less technical side, you can go back to basics and make a list of all your brand strengths and weaknesses. Be objective when you do this, and make a consumer’s point of view when doing this. After that, create a list of your competitor’s strengths and weaknesses and compare notes. You will be surprised at how much you will learn if you do this process objectively.
Google and Yelp reviews are also one of the best ways to understand your competition and a great opportunity to outdo them when it comes to customer engagements. Check their reviews and determine where the clients are from, and what products or services get most reviews.
You may also want to take a look at the number of reviews, and how responsive they are to their audience. Gauging customer experience through these reviews gives you the chance to look within your business and makes steps on how to improve. Doing this helps motivate you to optimize your business listings to be at par with the competition.
Data without action is a futile exercise. Having spent so much time collecting data and putting a plan or strategy into action will keep you from being blind-sided by your competitors. Once you have run a comparison between your product and your competitor, formulate a strategy based on your findings, and execute your plans, after which you can monitor and re-adjust as needed.
Don’t have the time to collect competitor data? PivotPath can help you do your competitive brand analysis. Click here to get started.
Are you currently on the quest for ways to boost your city, county, state, or nations’ tourism site? If you feel that you have exhausted all your marketing campaigns, look no further.
Being a city manager or clerk requires you to wear different hats everyday. Part of your job entails you perform sales and marketing as well as all the other tasks. With the help of PivotPath, you won’t have to miss time from important tasks or deals in the pipeline and can focus on more important matters. Let’s get you one step closer to your goals of maximizing your tourism bureau website.
Here are the 4 things we can do for you:
Creating a strategic plan for your tourism website increases your chances of success because it allows you to develop a step-by-step guide for your business initiatives. Most brilliant marketing plans go awry when it is not put into writing, so it is important to have a branding strategy document to use as a guide and update as your strategy evolves.
It’s important for you to identify your goals and objectives for your website; as this will be the base of all marketing initiatives as we launch your marketing campaign. Is the goal of your tourism (CVB) site to attract tourists to the new shopping center? Beautiful wedding venues? Neighborhoods to reside?
From your goals, we will help you determine and segment your target audience. In this case, focus on each traveler type and hyper-target the marketing efforts to each. Then identify which marketing channels are most effective to use depending on the segment. This is a crucial step in every marketing campaign as you need to zero in on a target market and position strategic content to capture their attention for engagement.
SEO or Search Engine Optimization requires a lot of time and attention but is essential to the success of your tourism/CVB website. Investing the time in SEO will tremendously help to gain visibility on the search engine results page.
The more website traffic you get, the more Google (and other search engines) remembers that your website has the authority and the relevant content that is worth ranking high in searches. Not only that, you want repeat visitors on your website, so SEO is an essential part of this process to ensure repeat visits and social media shares.
While it is necessary, SEO is not for the faint of heart; leave it to the experts. Here at PivotPath, we will optimize your website with an attractive custom theme, stunning photos that capture the audience’s attention, and SEO-optimized content that converts. Our SEO technical expertise can help you make that all happen.
Just like SEO, chances are you’ve heard of the quote, “Content is King”. Indeed it is. The key to a higher Google visibility is to ensure your website is more informative, valuable and useful than your competitors. Here at PivotPath, we will create a content strategy for your tourism or CVB website to make sure that you capture the right audience. We also develop a keyword strategy campaign to make your website more searchable and visible on Google or other search engines.
Along with content, images are also part of content marketing. One crucial ingredient for a tourism website is stunning images of your locale to capture travelers and potential visitors. Since travelers do have quite a number of online travel resources they look to, it’s important that your website belongs to the short-list. Creating stunning videos of your area (city, county, state, etc.) is also another way to optimize content.
Blog posts are another fun way to do content marketing – don’t have time? We can do that for you too. Blogs are a great way to feature travel spots and destinations and provide detailed descriptions of the place and what to expect, what to do and what not to do. Sharing helpful tips that travelers can use when visiting your place or share a top five must do list when traveling to your destination is a must.
Social Media Marketing
Always an effective and efficient way to share your content to the world. But it’s not just a matter of posting any type of content on your social media accounts. There must be a strategy behind every successful social campaign. Just like content management, posts and images are planned strategically and set on a timely manner to capture the right audience.
At PivotPath, we help you share your most unique experiences and events in your city, help you highlight what’s new in your area, especially with holiday posts to keep your visitors in the know about the latest events and the fun things to do when they visit. Tools like SocialMention also help you in sharing user-generated content in social media.
Extra Tourism Website Tip:
It is also important to optimize your website on the mobile version since most travelers rely on their phones as a source of information. We will help you optimize your website to be more mobile friendly and accessible. Take note that millenials and Gen-Z spend more time on their phones than any other device, and they do travel more than any generation, so ensure that your website is always on its uptime and accessible anytime.
Bring your travel website to the next level – start marketing with PivotPath today.